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Luxury Boutique Hotel

San Miguel de Allende, Mexico


Hospitality ... Redefined

Hotel boutique

San Miguel de Allende, Mexico


Hospitalidad ... Redefinida

Covid-19

Summary

Summary

At Casa Misha we strive to provide our guests with first class service and facilities that they can enjoy and relax during their stay without being concerned for their health or safety.

With this is mind and facing the current pandemic, it is more important than ever that the health and safety of our guests and staff is in the forefront of our plans.  We have therefore implemented a set of enhanced protocols related to the operating of the hotel which are summarized below.

In addition, Casa Misha has received certifications from the Health Departments of the State of Guanajuato and San Miguel de Allende confirming that we have met the sanitary policies and procedures laid out by these two organizations and that we follow "best practices" as it relates to operating a hotel in these times.

We believe that the procedures we have adopted will keep Casa Misha a safe and hygienic environment during this pandemic.  With this knowledge we hope guests will feel able to relax and enjoy their stay without being concerned for their personal health and safety.

What can you expect when staying at Casa Misha?

  • -  Contactless check-in and check-out available
  • -  A guest room that has been cleaned and disinfected in accordance with our enhanced procedures
  • -  All linens sanitized in a high-temperature wash
  • -  Face masks required for staff in public areas
  • -  Hand sanitizer available to guests and staff
  • -  Regularly sanitized high-traffic areas
  • -  All guests entering Casa Misha subject to temperature checks
  • -  Staff required to regularly wash hands
  • -  Regular temperature checks for staff
  • -  Individually wrapped toiletries
  • -  Individually wrapped remote controls

A sanitizing station for hands and shoes is available immediately on entry to the hotel which all staff are required to use and guests encouraged to take advantage of.  Additional soap dispenser and hand sanitizer are provided in guest rooms in addition to the usual complimentary toiletries.  All remote controls are provided in sealed envelopes after disinfecting procedures have been followed. All staff are required to have completed and passed two online training courses related to Covid-19 and the safe operation of our facility during the pandemic. Finally all staff have received on-the-job training to ensure that they adhere to our enhanced protocols as it relates to the cleaning of guest rooms and the hotel, food and beverage service, reception desk functions and guest interactions, laundry and the safe handling of deliveries.

Enhanced Cleaning Protocols

Enhanced Cleaning Protocols

We currently maintain a 24-hour grace period between the check-out of a guest and the next check-in.  This gives us time to complete our detailed cleaning plan combining the use of disinfecting sprays and wipes on all surfaces with steam cleaning and Ultraviolet C light.

If requested a daily cleaning services is provided which incorporates a general room cleaning along with sanitization of surfaces using disinfecting sprays and wipes.

All disinfecting products used are of hospital grade and rated to kill at a minimum, 99.9% of bacteria and viruses. Our steam cleaners have a 99.99% kill rating for coronavirus and bacterias.

Bedding – To maintain sanitary standards, all extra blankets and pillows should now be requested from the front desk.  Mattress pads and pillow protectors are changed between guests.


 
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